Thank you for shopping at ddgoodi.es.
We want your shipping experience to be smooth, transparent, and stress-free.
This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next business day.
If we experience a high volume of orders, fulfillment may take longer.
Should any delays occur, we will notify you promptly.
2. Shipping Options & Estimated Delivery
We offer several shipping methods depending on your location:
- Standard Shipping: 7–12 business days
- Priority Shipping: 5–8 business days
- Express Shipping: 3–5 business days
Actual delivery times may vary due to customs, carrier delays, or local logistics conditions.
3. Shipping Fees
Shipping costs are calculated at checkout based on:
- Delivery address
- Package size/weight
- Selected shipping method
Free shipping may apply to promotional events or minimum-order discounts.
4. Tracking Your Order
Once your order ships, you will receive a tracking email that includes:
- Tracking number
- Carrier name
- Tracking link
If you don’t receive tracking information within 3–5 days, contact us at [email protected].
5. Incorrect or Undeliverable Addresses
Customers are responsible for providing correct and complete shipping information.
We are not responsible for:
- Packages delivered to the wrong address due to customer error
- Delivery delays caused by incorrect addresses
- Additional charges incurred for reshipping
If a package is returned to us, we can reship it after the correct address is provided (additional shipping fees may apply).
6. Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, or import taxes.
These fees are determined by your local customs office and are the customer’s responsibility.
ddgoodi.es is not responsible for delays caused by customs inspections.
7. Lost, Delayed, or Stolen Packages
We do our best to ensure every package arrives safely.
However, once the package is handed to the carrier, certain issues may occur.
If your package is:
- Lost
- Delayed beyond 15 business days
- Marked as delivered but not received
Please contact the carrier first, then email us at [email protected].
We will assist you and offer solutions depending on your case.
8. Damaged Shipments
If your order arrives damaged:
- Keep all packaging materials
- Take photos of the damaged item and box
- Contact us within 7 days at [email protected]
We will work quickly to resolve the issue with a replacement or refund.
9. Order Changes or Cancellation
You may request cancellation or modifications before your order ships.
Once the order has been dispatched, changes cannot be made.
10. Contact Us
If you have any shipping-related questions, we’re here to help:
? [email protected]
? https://ddgoodi.es
Thank you for choosing ddgoodi.es.
We appreciate your trust and look forward to serving you again.